Reference

What You Agree to When You Use kaya14

These terms set out the rules that apply to your account, your use of our platform, and how we handle your information — availability depends on local law and eligible regions in Indonesia.

Account TermsData & PrivacyDANA · OVO · GoPay Wallet ConditionsEligibility by RegionContact & Dispute Paths
kaya14 What You Agree to When You Use kaya14
ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Your account information is stored with encryption applied at rest and in transit. We do not sell your personal data to third parties, and we limit access to your wallet details — whether linked through DANA, OVO, or GoPay — to the processes needed to verify and settle your transactions. If you want to know what data we hold or request a correction, submit the request through live chat or email with your account ID.

Data Retention

We keep transaction and account data for the period required by our internal policy. After that window, inactive account data is deleted or anonymised according to our retention schedule.

Cookie Use

We use cookies to maintain your session, remember your preferred wallet on the deposit screen, and track platform performance. You can adjust cookie preferences in your browser settings at any time.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. We recommend you never share your OTP and update your password if you suspect any unauthorised access.

Data Request & Changes

To access, correct, or delete your personal data, contact us via live chat or email. We aim to respond to verified data requests within the timeframe set out in our privacy policy.

POLICY CONTACT

Reach Us About Any Legal or Account Question

If something in our terms is unclear, or you need to raise a dispute about a wallet transaction or account restriction, our support team is the right place to start. Bring your account ID and the relevant DANA, OVO, or GoPay transaction reference so we can pull up the details without delay.

Live Chat Open the chat window from your account dashboard. Have your account ID ready along with your wallet transaction reference for faster resolution.
Email Support Send a detailed message to our support address. Include the transaction date, the wallet used — DANA, OVO, or GoPay — and a clear description of your question.
Account Help Centre Browse the help section inside your account for answers to common policy questions, wallet verification steps, and how to submit a formal dispute request.

Common Questions About Our Terms and Your Rights

These answers cover what we get asked most about account eligibility, wallet data, dispute processes, and how our terms interact with local law in Indonesia. If your question isn't here, reach us through live chat with your account ID.

Eligibility depends on local law in your region. You must be in an area where access is permitted under applicable rules. It is your responsibility to confirm this before registering.

Withdrawals and deposits may be held pending verification. You will need to contact support with your account ID and wallet details so we can confirm your identity and release the transaction.

Contact us via live chat or email within the dispute window stated in our terms. Include the GoPay transaction reference, the amount, and the date. Late submissions may not be reviewed.

Yes. Submit a data access request through live chat or our support email with your account ID. We will verify your identity and respond within our stated policy timeframe.

We may suspend or close accounts that breach our terms, including cases involving mismatched wallet details or activity inconsistent with your registered account. We will notify you through your registered contact where possible.

We post updates directly on this page. Continuing to use the platform after a change is posted counts as acceptance. Check this page periodically to stay current with any amendments.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.