Reference

Terms and Conditions That Cover Your Account

These terms set out what you can expect from kaya14 and what we expect from you. They apply the moment you open an account, and they cover everything from how your wallet connects to how disputes are handled.

Account holder agreementDANA, OVO, GoPay wallet termsIndonesia-region eligibilityDispute and account rulesSubject to local law
kaya14 Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles term-related queries directly. Whether you need clarification on a wallet restriction, an account suspension clause, or eligibility in your region, reach out through the channels below.

Team online

Live Chat

Open the chat widget on any page for direct support. Available for account and terms queries, including wallet-related disputes involving DANA, OVO, or GoPay.

Email Support

Send us a written query if you need a formal response about a specific term. We reply to account-related questions at our listed support address.

Help Centre

Our Help Centre covers common terms questions — account closures, payment rules, eligibility conditions. Check there first before raising a formal query.

HOW WE HANDLE THIS

Account Security and Policy Practices

We run these terms with the same discipline we apply to your account wallet. Every account is verified before withdrawals are processed, and we keep transaction records in line with our data retention policy. Here is how we manage the key areas these terms touch.

Data Retention

We hold your account data for the period required under applicable regulations. You can request a summary of what we hold by contacting support through live chat or email.

Account Security

Your account is protected by password controls and OTP verification on login. Any access attempt from an unrecognised device triggers a secondary check before entry is allowed.

Cookie and Tracking Policy

We use cookies to keep your session active across mobile and desktop. You can manage cookie settings in your browser, though turning them off may affect account features.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account, raise it with support in writing. We review each case against the version of the terms active at the time.

Frequently Asked Questions About These Terms

Real questions about how these terms work in practice. If you need an answer that is not here, contact support directly.

They apply from the moment your account is created. Using any feature — including depositing via DANA or OVO — means you have accepted the current version of these terms.

We publish the updated terms on this page. Continuing to use your account after the update date means you accept the changes. We recommend checking this page periodically.

Access depends on local law and is available only where our services are permitted. If you are in an ineligible region, account features including deposits and withdrawals will not be available.

Both sets of terms apply to any transaction. Our terms govern the platform side; your wallet provider's terms govern the transfer side. Conflicts between them should be raised with support.

Contact us in writing via email or live chat. Explain which term you are disputing and include your account reference. We review each case against the terms active at the time of the event.

Reach out to support through live chat or email and request an account closure. We will confirm any outstanding balance, verify your identity, and process the closure in line with our terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.