What Information We Collect and Why
When you create an account, we collect your name, email address, phone number, and any payment identifiers linked to your DANA, OVO, or GoPay wallet. This lets us verify your identity, process withdrawals, and keep your account secure. When you browse on mobile or desktop, our
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servers automatically log your device type, IP address, and session activity — not to profile you, but to detect unusual login patterns and protect your account. If you contact our support team, we keep a record of that conversation so we can follow up properly. We
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do not sell your personal data to third parties. We do not share your wallet details — DANA account numbers, OVO IDs, GoPay-linked phone numbers — outside the payment processing chain needed to complete your transaction. Data shared with payment processors is limited to what those
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processors need to confirm and clear a deposit or withdrawal. Where local law in Indonesia requires us to retain records for a set period, we do so and discard them once that obligation ends. You can request a copy of the data we hold on you
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at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.